[Event] Duplicate Items not giving Simoleons
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS OS Version 12.1.4 Player ID: (Find your Player ID in Si...
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Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
This has happened to me twice. I have opened around ten boxes and did not get Simoleons for duplicates in two occasions.
First time was yesterday evening. I opened a Mega Anniversary Box and got a message saying I won a gargoyle, no compensation in Simoleons. I already have two gargoyles from the Halloween event.
Today 1.45 p.m. UTC +1, I got this message saying I won a cauldron. I already have one from Halloween event. Didn't get Simoleons.
