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ola8d4ax2hpj's avatar
ola8d4ax2hpj
7 years ago

[Event] Missing Internet Icon event

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone
OS Version 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003426374700
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Everyone else has access to the "Internet Icon" event & it is locked for me! (I don't have the heirloom)
What do you expect to see? I expect to see access to play this event!!
Connection Type Mobile
Please select your region North America
Country USA
Additional feedback

‌

I DO NOT HAVE THE Internet Icon HEIRLOOM and the hobby items have a lock on them saying that I need the heirloom to unlock. I should not be required to buy it (which it is offering me) for $9.99 when everyone else has the option to play and earn it! Now I am down a day of playing too, which is not fair.

No photo description available.

bug

22 Replies

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  • angelswing18's avatar
    angelswing18
    7 years ago

    Same here I don't have the quest either i've contacted EA about it but hopefully they fix it as i've seen plenty of other people saying they've got it.

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    7 years ago

    EA has passed the info on to the concerned team, I've contacted them myself as well. I have the same issue on my test account.

    The sad news is, the trigger period from what I've heard is 2 days will be over today. Sadly we won't be able to start this quest and have to wait for it to start another time in the future.

    It's not the news I wanted to hear or give to you guys. ☹️
    I'll pass the info on to the right people, that's all I can do as well for now. 

    Things I've heard suggested:
    - Tap on a couch and see if you can start the quest.

    - Tap on a shower and see if you can start the quest.

    These are the first steps to start the quest normally, didn't work for me.

    Things that don't work:

    - Closing background Apps
    - Restarting the App
    - Clear your App Cache and data 
    - Update your Devices version

    - Changing location

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