[Fixed?] - Game crashes when watching ads
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS OS Version 14.1 How often does the bug occur? Often (...
Forum Discussion
@breza0o In what country are you? Who was the ad provider?
The team needs this information in order to fix this problem.
The team needs this information in order to fix this problem.
USA... it happens with all ads
- @breza0o Please give us examples of the ads you get so the team can look investigate the issue and try to fix it.
Hero Wars crashed it just now... any of those "pull the pin" mini game ads. I think the other main one is called Garden Scapes or something...
It’s happening to me too. All ads when I go for the extra resources, when I am at my home lot. Doing the Treasure hunt event at home. It’s only sometimes when I’m any where else. Today I clicked on my mail box to watch an ad and the mail box disappeared and then the game froze. I was going to post my own topic but I don’t remember how. I’m on a iPhone. Thanks I tried reporting this but it brought me here.
I’m in US
Ad Provider: Vungle
Game: Hero Wars
This one has frozen my game lately every time. It takes me straight to Apple store and when I go back to the game it is frozen. I have to force close it.
These are the first and last screen of the add.
I’m in Brazil.
I’m in the UK, using an iPad and this ad (Homescapes) crashes my game very frequently too. Please EA team could you look into this. It’s very frustrating as I have to turn my iPad off and on again every time it happens to get it to work again.
I'm in the US and getting this with all ads at this point, except on the rarest of occasion. I'll click that I want to the ad, but it never goes to the ad. The Sim just stands there. You can't move, you can't do anything.
@JERussell6 @breza0o @renbar152 @GracieSeven @tperkz4
This issue should be fixed with the Holiday Celebration update:
- Fixed some game freezes/crashes after watching certain Ads
Can you please tell us if you can now watch ads without your game app crashing?
Mine started crashing like this once I updated to the one mentioned. Once a task is finished, or I click on the mailbox to play an ad, all status bars, dropdown menus, icons, etc. disappear from the screen and are no longer able to be accessed. All I can do is watch whatever my sims are doing, but nothing happens when I click on them or their surrounding objects. The only way to fix it is force the app to close, and re-open it. It happens every single time I press a button to play an ad, before it's even able to load to show any ads
