Forum Discussion

breza0o's avatar
breza0o
5 years ago

[Fixed?] - Game crashes when watching ads

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS OS Version 14.1 How often does the bug occur? Often (...
bug
yani_tsm's avatar
yani_tsm
5 years ago

I’m in US

Ad Provider: Vungle

Game: Hero Wars

laprembee's avatar
laprembee
5 years ago

This one has frozen my game lately every time. It takes me straight to Apple store and when I go back to the game it is frozen. I have to force close it.

These are the first and last screen of the add.

I’m in Brazil.

  • catvocals's avatar
    catvocals
    5 years ago

    I’m in the UK, using an iPad and this ad (Homescapes) crashes my game very frequently too. Please EA team could you look into this. It’s very frustrating as I have to turn my iPad off and on again every time it happens to get it to work again.

    • EA_DragonsEye's avatar
      EA_DragonsEye
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago

      Hey @catvocals! Can you send me your player id to look into the crashes? Also what iPad model and iOs do you use? Thanks!

      • laprembee's avatar
        laprembee
        5 years ago
        @EA_DragonsEye Hi there!
        I watched a Homescape today and it didn’t crash or freeze my game 🙂

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