Forum Discussion

6 years ago

[Fixed?] - Game crashes when watching ads

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS
OS Version 14.1
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? When I close an ad after watching it, the game crashes and I do not receive my reward.
What do you expect to see? A reward screen
Connection Type Wifi
Please select your region North America
Country

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The game crashes after watching an ad.

bug

34 Replies

EA_DragonsEye
EA Staff (Retired)
5 years ago
Hey @tankbear3840 in which location are you? can you DM me your player id? Could I also get your Device and OS? thanks!
tankbear3840
5 years ago
@EA_DragonsEye
I have been using BlueStacks (Nougat 7.1.2).
Today I still crashed on 30s+15s ad, fortunately, I tried to disable "third-party ads" in TSM settings, then only received a repeatable ad from Google for the present.
I'm not sure whether this option can "permanent exclude" unstabitily Ads from Applovin or anonymous...the game seems working now, thx your reply.
SalixCat
Hero+
5 years ago
@tankbear3840 @breza0o @Corwin_Alexander @laprembee

This issue should have been fixed with the Summer Paradise update 12th of August 2021.

Fixed a crash that occurred when some players tried watching a video ad
OceannaBear
Seasoned Newcomer
2 years ago
I have a similar problem. When I try to watch an ad for extra items/points in the Sweet Treat Challenge of the Sweet Treat Showdown event, I get through most of the ad, and then my game crashes. I play on an iPhone and my game crashes at any and every ad, but apparently only when it's for the Sweet Treat Challenge.