[Fixed] Game crash when interacting with Izzy
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Air 2
OS Version 11.3.1 (15E302)
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 10029774996382
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? First buy the pack with the 100 fashion gems and the 300 simvaluta Then go to Izzy’s place Buy and accept a creation Buy another one
What do you expect to see? Izzy himself and a ✅ when I tap the things he created
Connection Type Wifi
Please select your region Europe
Country Denmark
Additional feedback
This is what I see when opening the game and it stays at this. The same happened a month ago when I bought the a similar pack and went to buy more than 1 outfit, and the game just crashed after that
Hi all,
As there's a mix of different issues here, let me try to explain what's the situation with each:
- Game crashing or freezing when using Izzy clothes, going to Izzy's studio, opening Izzy Creations tab, or using any Izzy feature:
An adviser needs to help you with this, as they need to take care of your account. I'm asking you to contact them because, to fix your game, they need to know you are having this issue. They can't help if they don't know you have this problem, and they are the only ones who can help with it.
If you contacted them in the past and you were referred to the forums, please, answer back or open a new case and let them know again your game is crashing when using an Izzy related feature. I understand the situation can be frustrating, with me asking you to contact them when they have asked you to post here, but unfortunately misunderstandings happen, and it's also possible we didn't have as much information as we have now when you contacted them previously. - Izzy inventory full, no option to delete items
Your game doesn't have an issue, the option to delete Izzy items is not in the game for anyone right now. Please, read this post for an explanation on why: https://answers.ea.com/t5/Bug-Reports/Open-Received-a-lot-of-money-but-can-t-spend-it/m-p/6788753#M3698
Advisers can't help in this case, as game needs to be changed for everyone for the option to be available again.
- Game crashing when you try to open it
@majabajaib - your issue seems different, but you mentioned in another thread you had already contacted support, so I would recommend waiting as they might need more time to look into the situation, as it's not the same than others here.
Hope that explains things a bit. Thanks,
-Mai
-Marked as solution for visibility-
- Game crashing or freezing when using Izzy clothes, going to Izzy's studio, opening Izzy Creations tab, or using any Izzy feature:
