Hi @Phantomlover1717,
I just experienced this issue the other day.
Player ID: 1003448394603
For me, I think there was a specific trigger. The sequence of events went like this:
- Playing on Device 1 (iOS).
- Retire one of my Sims (let's call them "SimA")
- Promote one of my child-now-adult Sims ("SimB").
- Start game play with newly promoted SimB.
- Stop playing.
- Resume playing later on Device 2 (iOS)
- Something doesn't look right with my Sims. I think my recently retired Sim (SimA) is showing up as a playable Sim in the house.
- Family portrait shows SimA (with grey hair) as one of the four main active Sims in the family portrait!
- There is an option to move out SimA.
- I move out SimA.
- I re-promote SimB.
Ever since that point, other Sims stopped coming by my house. This happened about 2 days ago. I was working on the current Special Event, so I didn't want to retire anyone else out of fear that I would glitch my game further.
Today, after finishing the Special Event, I threw a party to see what would happen. Would other players at least be able to visit my house for the party?
Thankfully, yes.
Will Sims resume visiting the house after the party? I'll find out after the party ends in a few hours.
Lastly: for SimB (step 4 above), I started a Rival event with a Sim (let's call them "SimC"). After the whole family portrait hiccup, I've since been unable to "call over" SimC. SimC is in the contact lists of several of my Sims. None of them can call SimC over. Not at home, not at any other location. Also, in SimB's story panel, the rival story I started with SimC is no longer visible.
I took a few screenshots, attached here. I wish I took more, but I was exasperated / panicked.
Also: weird side-effect in the family portrait: two of my Sims briefly became child-sized. Note: in this family portrait, you can still see my very first retired Sim who cannot be moved out, and my bassinet where the baby disappeared.
Help! The stability of this game appears to be in jeopardy.