[Fixed] Sims getting younger/stuck

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Tab s
OS Version Latest
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003137496474
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? My retired sim did not age and can not be moved
What do you expect to see? Aging etc
Connection Type Wifi
Please select your region Europe
Country United Kingdom
Additional feedback

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Retired sim did not age and is now stuck in my sims list, however can not be used or moved. Any ideas?