Game credits

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) XR
OS Version OS
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? At least five times my Sims has completed an event and didn’t get any credits for it. I would push the button to receive my credits and the frame just froze and I had to reboot and I got nothing
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country USA

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Help please

At least five times my Sims has completed an event and didn’t get any credits for it. I would push the button to receive my credits and the frame just froze and I had to reboot and I got nothing