Game freezing - the sims mobile
Having problems with my game it’s not working, freezing once loaded, and unplayable 😰 here’s my player ID ea
Forum Discussion
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @JulesDarling.
On previous request of @SimGuruMaaike, would you be able to share your Player ID? If you have your iPad model and iOS version, that would help a lot, as well.
Arrenai 🐱
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@EA_Arrenai I use an iPad Air 2 if that helps 🤔 Is my player ID the numbers or the group of letters and numbers we send as a friend request?
Thank you in advance.
Thank you in advance.
- EA_Arrenai
Hey there, @JulesDarling. I understand. You can find the information on how to find your Player ID here:
https://help.ea.com/en-us/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile/
Thanks!
Arrenai 🐱
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- @EA_Arrenai I thought that was it! I was told not to share that in a public forum , however I am fine doing it if you believe it’s okay.
Thank you again,
Jules Darling 😊It is okay @JulesDarling, however, you can also send it privately to @EA_Arrenai if that makes you feel more comfortable.
- EA_Arrenai
Hey there, @JulesDarling. Thanks for the information in PM.
Your device is an older one, released in 2014, so that may be part of the hiccups you're experiencing. Let's give the following troubleshooting a try to see if it improves performance.
Arrenai 🐱
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I was experiencing freezing, it was really bad and I tried EVERYTHING! I even reset my phone to factory settings, Nothing worked.
I noticed that the only time I was able to do anything without freezing was a sweet treat challenge or watching ads for rewards, this made me think that maybe it was my house 🤔 and it was! I moved a few plants and a couple of items to storage and it worked, my game has been running smoothly without issues. I put them back and it started freezing again. I guess my phone was struggling with loading it all up. I was surprised EA advisors had not mentioned it to me or I had thought of it sooner. Not sure if it will help but I thought I'd share in case it helps someone else.
@EA_ArrenaiI already did those things... sighs although it isn’t ideal to play the game it is manageable. I am very grateful for your time and your help. ♥️ * just a thought, I had taken my iPad to Apple a few months ago and they removed many apps that I had not been using, TSM wasn’t one of them but maybe a support app? They removed my discord app, a coloring app and one that opens documents among other apps that I had not been using . When I tried to reload those apps they did it not recognize me , my emails or IDs. Could they have anything to do with this game, app, crashing? If I am being a pest feel free to ignore me! * still crashing.
- EA_Arrenai
Hey there, @JulesDarling.
Do you have a newer device you could test your account on? I know you mentioned your iPad Air 2, which is from 2014. I'd like to see if it makes a difference in how it plays for you.
At least it is good that you are able to play some in the meantime. As for your concern, the removal of a few apps and the clearing of the device's cache and it not remembering previous login issues wouldn't cause this, so that's fine
Hey, @MandeeTemples. To help look at your issue, what device are you playing The Sims Mobile on?
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