Game freezing - the sims mobile
Having problems with my game it’s not working, freezing once loaded, and unplayable 😰 here’s my player ID ea
Forum Discussion
@EA_Arrenai I use an iPad Air 2 if that helps 🤔 Is my player ID the numbers or the group of letters and numbers we send as a friend request?
Thank you in advance.
Thank you in advance.
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @JulesDarling. Thanks for the information in PM.
Your device is an older one, released in 2014, so that may be part of the hiccups you're experiencing. Let's give the following troubleshooting a try to see if it improves performance.
Arrenai 🐱
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I was experiencing freezing, it was really bad and I tried EVERYTHING! I even reset my phone to factory settings, Nothing worked.
I noticed that the only time I was able to do anything without freezing was a sweet treat challenge or watching ads for rewards, this made me think that maybe it was my house 🤔 and it was! I moved a few plants and a couple of items to storage and it worked, my game has been running smoothly without issues. I put them back and it started freezing again. I guess my phone was struggling with loading it all up. I was surprised EA advisors had not mentioned it to me or I had thought of it sooner. Not sure if it will help but I thought I'd share in case it helps someone else.
@EA_ArrenaiI already did those things... sighs although it isn’t ideal to play the game it is manageable. I am very grateful for your time and your help. ♥️ * just a thought, I had taken my iPad to Apple a few months ago and they removed many apps that I had not been using, TSM wasn’t one of them but maybe a support app? They removed my discord app, a coloring app and one that opens documents among other apps that I had not been using . When I tried to reload those apps they did it not recognize me , my emails or IDs. Could they have anything to do with this game, app, crashing? If I am being a pest feel free to ignore me! * still crashing.
- EA_Arrenai
Hey there, @JulesDarling.
Do you have a newer device you could test your account on? I know you mentioned your iPad Air 2, which is from 2014. I'd like to see if it makes a difference in how it plays for you.
At least it is good that you are able to play some in the meantime. As for your concern, the removal of a few apps and the clearing of the device's cache and it not remembering previous login issues wouldn't cause this, so that's fine
Hey, @MandeeTemples. To help look at your issue, what device are you playing The Sims Mobile on?
Arrenai 🐱
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@EA_Arrenai I play on a Huawei honor 6x. My sims mobile game has been running great since I removed a few items from my house (around 10 items were put into storage) I've not experienced any lag, freezing or crashing since. My house is still pretty full and was in need of a spring clean lol. I'm having fun playing again 😁
