I've tried opening the game for about a week now but all I get is the loading screen then it kicks me out after about a minute. I have tried clearing caches, re-installing the game, trying on another device and nothing seems to be a solution. Starting a new game from the start seems to be working perfectly fine - it's just loading my level 35 game I'm having issues with. I'm using an Android. My player ID is 1003657319625. Can anyone help??
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
