Forum Discussion

MargotQuinn24's avatar
MargotQuinn24
Rising Adventurer
5 years ago
Solved

Game Progress Reset to Level 1

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei P20 Pro OS Version Android 10.0 How often does the bug occu...
bug
  • EA_DragonsEye's avatar
    EA_DragonsEye
    5 years ago

    Hi @MargotQuinn24! I believe I talked to you through Twitter DM's right? If I am mistaken you for another player, please DM me your player id. Thanks!

FAizaTaf's avatar
FAizaTaf
5 years ago
@EA_DragonsEye Hello. Can you please help me out? I faced the same problem. I use iOS and wanted to log in on my iPad. But on my phone the game got reset to level 1. I was on level 42. But my friend list is okay and the parties are also there that I was attending. I am so sad. I spent real money for this game. If I give my player ID, is it possible to get my progress back? Please?
EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

As I see you already have a case with customer support, I just can advise patience @FAizaTaf 

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