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SalixCat's avatar
SalixCat
Hero+
4 years ago

[Guide] Finding your Player ID / How to send a Help Ticket In-Game.

Finding your Player ID: The EA Support team may ask for your Sims Mobile Player ID to find your account and help with missing content, progress issues, and more. Here’s how to find it. ...
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AlienSeoulJess's avatar
AlienSeoulJess
4 years ago
@SalixCat When I click “contact us” or “create a case” it takes me to a page where it says to look at community forums. I cannot contact to resolve the Sims Festival bug.
SalixCat's avatar
SalixCat
Hero+
4 years ago

@AlienSeoulJess 

Try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPad or how to clear cookies on Android

There are different combinations and choices. Some will lead you the forums, and I see you found that one.

Follow these steps to send in a ticket:

  1. Select your device.
  2. Select topic -> Missing content.
  3. Select issue -> Never received content.
  4. Provide your player ID. 
  5. Tap on the button 'Select contact option'.
  6. Select Email.
  7. Describe your issue.
  8. Attach images.
  9. Tap on the button 'Email us'.

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