Customer service and game bugs in The sim mob
So whoever is responsible for EA they can check the chats i am tired and mad because the service wasn't nice and the people there the lie to me multiples times and send me radom links of EA like forum or directions on how to send a ticket which I already did..One of the guys tell me to come here, to the forum and report the problem...we know that forum is nto the place to report any error or bug of the game...They could just said thay they don't know how to help or the can't... instead thy were wasting my time. I was in the chat more than an Hour the first guy name was Anubhav Saraswat and he ditch me to the other guy he said they know the problem and they are from the team or something like that.....obviously a lie the other two with even worst behavior they send me radom links.I cant remember or find there names . I send the first message around 11:30p.m and they close the chat around 1.59... 3 guys and none of them could say the truth or be respectful.... My two problems were that the game didn't show me offers on topjoy and second that the game removed two of my sim characters again. So if that the way that you treat as the people who support the game I will not continue playing the game and I will inform others for this. I am very disappointed .Should i share screenshot of the chats.. P.S. I uploaded the screenshot; unfortunately, you can’t see the time or the advisors’ names. When I opened the chat, I couldn’t find them. I only removed my personal informationAnyone else feel like me ?
Anyone else feel like their years of work and investment in their Sims Mobile game is now like watching a doomed society on its last days? Kinda pissed off actually!! I don't like the other one ! Sims Freeplay , it always crashes on my phone! A soon as I get to the community market boom!! I'm not buying a new one to play it on! Been a Sims fan since the very first one. Never been disappointed until now. Don't think I'll make the same mistake twice thanks
Festival pass
Its impossible to get the festival pass... how am I supposed to earn that much sims cash... there are no offers to assist. We cant purchase it. The game has us use sims cash all quests. This update has been crazy.... ive wanted to get those tiaras, pools, fish tanks..... ill never get those now either. Saying you have surprises for us on a final update should have provided us with a lot of free gifts for all the money spent.
The Sweet Treats Challenge is very flawed.
It is in comparison with the Treasure Hunt. The Treasure Hunt allows you to win guaranteed if you spend coins and cash. With Sweet Treats, there is still a huge chance of losing even after spending these resources. The cash fee option when you lose is way too high as well. It is simply dreadful. I don't believe the percentages are accurate either. There must be some other RNG mechanic going on. Here's my feedback. Retire this event and replace it with events that are more attainable like the Treasure Hunt. If that's not possible, put more challenges. 34 challenges for the entire event isn't enough considering its staggering lose rate. Or maybe increase the sugars or the chances of reaching 100%. It is ridiculous having 90-95% and still lose the challenge. Also, please put longer breaks in between these events. Many of us are completionists but having them so closely together is exhausting. Everything is great in this game so far in my 3 months of playing. Except for these events.Country unavailable
Hello all I need help I was playing the Sims for mobile but i was off for too long when I tried to open it again it asked for an update and when i try to update the app it told me that the "App Not Available in my country" is there any way that I can play my game on a website or a way to update the app i already have ? ThanksURGENT: 11 DAYS, SUPPORT FAILURE. FORCE FIX FOR CASE #226310063
This is a Save Data Crisis on a Delisted Game. I have been waiting 11 business days for the specialist team to fix my save conflict. My game is locked. The resolution must be sent via email. This is a Save Data Crisis on a Delisted Game. I have been waiting 11 business days for the specialist team to fix my save conflict. My game is locked. The resolution must be sent via email. ESCALATED CASE NUMBER: #226310063 Player ID: 1008165620819 On Friday (Oct 31st), I forced contact with your Mobile Team via Live Chat (Advisor Harish) to get a status update. Harish refused to check the specialist notes for my active, 10-day-old escalated case. He repeatedly attempted to close my ticket by forcing me to create a new in-game ticket, which is impossible due to the stuck tutorial. I have screenshots of the entire Live Chat proving your "Mobile Team" actively failed to assist an escalated user. This is my final request: I demand immediate manual intervention by a Community Manager and the resolution for Case #226310063 to be sent to my email immediately. This is a save data crisis on a delisted game.
