Compra de recompensa
Fiz uma compra no jogo ontem e não entrou as recompensas: Paguei R$20 nesta oferta e não recebi nada e o suporte não me ajuda em nada!!!! Aprimoram. Oficina Ecológica 3, esse era o nome da oferta e nela vinha 1000 tampinhas ecológicas, 1500 de notinha verde, 15000 moedas douradas, 1 cadeira e 1 vestidoUrgent Issue with Sweet Treats Showdown – Request for Fix or Compensation
Hello EA Support Team, I have been playing The Sims Mobile for about two years, and I keep experiencing the same recurring issue during the Sweet Treats Showdown event. I’ve contacted support before, but unfortunately, the problem still hasn’t been resolved, and it is becoming very frustrating—especially since I also spend money on the game. Here’s the issue: • I only have 2 items left to complete the event and earn the grand prize. • However, the system keeps telling me I need to collect 20 more items, which doesn’t make sense. • I have already spent 28 tokens without receiving the items I need. • Now, I only have 3 more hours left to finish, and this bug is preventing me from completing the event. This is very discouraging because I truly love the game and want to keep playing. But issues like this make it hard to enjoy the experience. Please look into this immediately and provide a solution or compensation. My Player ID: 1007957676475 Thank you for your help, and I hope this can be resolved quickly. Best regardsInvalid Adverts with NO reward afterwards
I received no reward at all after watching certain advertisements. I think that players from the UK would have experienced the same? These advertisements are all "Skills for Life" ones which are made by UK's HM Government, I believe? It's quite annoying especially as I'm trying to earn more cupcakes from adverts... It's such a waste of time. Please fix it!Missing newly purchased house . Built house Disappearing.
I play Sims mobile I've been playing it for over 5 years. Needless to say I've gotten very advanced in the game put quite a bit of money into it as well. Recently I bought the ' Anansi ageless abode' $10.88 and never received it. I even got the receipt for the purchase and a notification from my bank saying the payment went through. Then a couple weeks later I witnessed my entire house full of belongings just disappear. It just vanished. The house pops back onto the screen but it's empty no windows no furniture nothing. Now after years of collecting things from events and paying for things you can understand how upset I was. I've been emailing EA, I've been jumping through every possible hoop to no avail. None of the belongings are in my inventory they're completely gone. They even took my trophies.😭 I have started at least 10 cases and got nowhere. I've also emailed EA and got no response. Why am I spending money on this game if I can't even receive what I paid for? And if I do get it do I have to worry about it just up and disappearing one day.Need Help!
Okay so I was playing my game and out of nowhere my house just disappeared. Now I did not use the bulldoze function. Because otherwise at least some of my stuff would be in storage. And I can show pictures that my house has since reappeared. However the house has came back but all of the items did not come back with it. I checked my inventory they're not in there. I just had a problem with EA about 3 weeks ago when I bought a house and I chose to do the house at a later time and since choosing that option I lost what I bought and even though I've spoken to EA over five times they have done nothing to help me. If you guys find folks of the Sims mobile universe could help someone like myself I would be eternally grateful. My Sims are still there, and as I said my house and the property is untouched but everything inside has vanished so if anyone could let me know what I could do to fix this I would appreciate it more than you could imagine. I hope no one else runs into a problem like this I wish you all the best to whoever read this and I hope I hear back from at least a couple people. Thank you for your time and have a good dayPlease help!!
yesterday I was playing the Sims mobile on and off on my iPhone redecorating my house with new items that I had bought in and pre-existing items that I already owned. I got home and played for a little bit and then I took a shower and went to get back on the Sims mobile on my iPad and when I got on, I noticed all of the progress I had made throughout the day was completely gone, and the furniture was nowhere to be found not even in my inventory. I then click the sidebar and linked my account back to game center and it was still missing. I then returned to the Sims mobile on my phone to see if the content was missing on there as well and it was. I then linked my phone to my game center account as well. I have reached out multiple times to get a resolution for this as I have spent countless dollars and money and time on this game and I would like my items back and get this resolved. I am absolutely gutted. i have spent more than 5 years playing this game and investing money. Not only are the new items that I just put on, but also items that I have been collecting for years along with heirlooms. Customer support has been absolutely no help and I have no idea how to fix this problem. I have followed and tips to try to get my stuff back and yet nothing
