I've been trying to e-mail EA on https://help.ea.com/en/contact-us for about 3 days now and everytime the screen won't go further the "We're creating your case. Sit tight and stay on this page." thing. I've tried on different browsers, with no luck
Let the computer on on that screen for the night and by the morning it was still like that
Is there other way to contact them?
Have you tried clearing your browser's cache? You can also try incognito.
Try another device, like your mobile phone or your tablet.
The best option is to try to contact an advisor from the game as described here: https://help.ea.com/en/contact-us/?product=the-sims-mobile
You can also contact EA Help on Twitter or Facebook
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