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EA_Sanah's avatar
EA_Sanah
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

How To Get Help for Persistent Bugs

Sul Sul Simmers! We understand that several of our players are experiencing bugs impacting gameplay. As mentioned in the Q&A, we are working on a more permanent solution. In the meantime, to impro...
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gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago

To be honest, I was disappointed when you suggested this makeshift solution. However, I was glad that you acknowledged the issues and I thought that the staff at EAHelp would be informed of this solution and that things would at least go smoothly. But nothing has changed from before. Please check out this link.

https://www.reddit.com/r/SimsMobile/comments/rbcqeq/unable_to_launch/

And important things like this should be tweeted not only by gurus, but also by TSM official account. The only people who follow guru’s account are avid TSM fans, like me lol. But to begin with, there are many people who are not on Twitter…
Now many players are unable to play the game properly. Unable to start events, Eco Workshop shift gets stuck on a day of the week, and more. Some Android users can’t even update their games. Sigh…

Ilois4's avatar
Ilois4
Hero+
4 years ago
@gogotamago5 Sorry you’re having to struggle with this again 😢

I think it’s good that you bring up all the negative aspects coming up with a rollback because the rollback doesn’t really fix the actual issue.

I don’t understand why offer rollback as help on other mentioned issues, if the issues haven’t been fixed yet.

I’d say it isn’t worth taking a rollback and lose items & progress if for example the issue of losing contacts happens again once you make the sim passive.

Have strength @gogotamago5 💪
  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago
    @Ilois4 Thank you Iloisa! I’m sad I haven’t been able to attend your party for weeks 🥲💔

    Yes, I agree that rollback is a bad idea for those bugs. I understand that the only way to resolve the savedata error is rollback, though…
    I know this is not the right thread to write a complaint, but I’m a bit mad right now 😂
    • gogotamago5's avatar
      gogotamago5
      Seasoned Hotshot
      4 years ago
      In the case of the reset glitch, we can immediately determine that it is a “glitch”. However, in the case of the network error, it is difficult for us to determine if it is a glitch or if it is the cause of our environment.
      Network errors usually gets worse slowly, so it takes about 1-2 months to observe the situation, and finally it gets out of hand. Rolling back from there is a nightmare.
      I’ve also experienced the reset glitches (5 times) in the past, but reset is still better than network error…
      • gogotamago5's avatar
        gogotamago5
        Seasoned Hotshot
        4 years ago
        When my game started having network errors, I sent a ticket to EAHelp, but their response was to use faster wifi & troubleshooting link.
        I also asked Simguru to help me, but the the problem was not solved.
        There was nothing left that I can do anymore. But I keep playing the game in a situation it took tens of minutes (sometimes hours) to login, I completed the festival and TH. And now, my game is dead at last. If I could have gotten help earlier, my rollback would have been much shorter.
        Yes, I’m angry and I’ll keep writing my complaints here 😄

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