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EA_Sanah's avatar
EA_Sanah
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

How To Get Help for Persistent Bugs

Sul Sul Simmers! We understand that several of our players are experiencing bugs impacting gameplay. As mentioned in the Q&A, we are working on a more permanent solution. In the meantime, to impro...
discussion
Ilois4's avatar
Ilois4
Hero+
4 years ago
@gogotamago5 Sorry you’re having to struggle with this again 😢

I think it’s good that you bring up all the negative aspects coming up with a rollback because the rollback doesn’t really fix the actual issue.

I don’t understand why offer rollback as help on other mentioned issues, if the issues haven’t been fixed yet.

I’d say it isn’t worth taking a rollback and lose items & progress if for example the issue of losing contacts happens again once you make the sim passive.

Have strength @gogotamago5 💪
gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago
@Ilois4 Thank you Iloisa! I’m sad I haven’t been able to attend your party for weeks 🥲💔

Yes, I agree that rollback is a bad idea for those bugs. I understand that the only way to resolve the savedata error is rollback, though…
I know this is not the right thread to write a complaint, but I’m a bit mad right now 😂
  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago
    In the case of the reset glitch, we can immediately determine that it is a “glitch”. However, in the case of the network error, it is difficult for us to determine if it is a glitch or if it is the cause of our environment.
    Network errors usually gets worse slowly, so it takes about 1-2 months to observe the situation, and finally it gets out of hand. Rolling back from there is a nightmare.
    I’ve also experienced the reset glitches (5 times) in the past, but reset is still better than network error…
    • gogotamago5's avatar
      gogotamago5
      Seasoned Hotshot
      4 years ago
      When my game started having network errors, I sent a ticket to EAHelp, but their response was to use faster wifi & troubleshooting link.
      I also asked Simguru to help me, but the the problem was not solved.
      There was nothing left that I can do anymore. But I keep playing the game in a situation it took tens of minutes (sometimes hours) to login, I completed the festival and TH. And now, my game is dead at last. If I could have gotten help earlier, my rollback would have been much shorter.
      Yes, I’m angry and I’ll keep writing my complaints here 😄
      • gogotamago5's avatar
        gogotamago5
        Seasoned Hotshot
        4 years ago
        Oh by the way, I also completed the Wumples quests. Of course I don’t expect to get these rewards back, though 😄 The kid's dress and the lovely ghost. So sad

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