Forum Discussion

EA_Sanah's avatar
EA_Sanah
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

How To Get Help for Persistent Bugs

Sul Sul Simmers! We understand that several of our players are experiencing bugs impacting gameplay. As mentioned in the Q&A, we are working on a more permanent solution. In the meantime, to impro...
discussion
gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago
I’ve been asking for my game to get rolled back for over a month and all they say is please wait as the game team is investigating.
Rollback solution without any kind of compensations is awful, but I can’t even get a rollback. Is it because I’m a Japanese and getting Japanese language support? Would English speaking users be supported more smoothly? Or is it because I’m asking for festival ticket rewards or refund of ticket price as my least compensation?

Anyway, EAHelp said they have received hundreds of reports about this issue. Thank you for the wonderful holidays, TSM. I hope to see gurus’ replies in the new year.
gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago

It has already been more than two months since “Where’s the Network?” issue started occurring to me. I can’t get into the game almost at all now.

I’m not going to waste any more time in conversation with EAHelp. (please check the attached screenshot)

I’ve been missing out on several events and quests that are ongoing right now. On top of that, it’s a huge disappointment that the rewards from past events will also be lost as my game gets rolled back for months.

 

I have a simple question.
Will the team be able to fix “Where’s the Network?” issue in the near future? Or is there no prospect of fixing it at all?

  • SalixCat's avatar
    SalixCat
    Hero+
    4 years ago
    @gogotamago5 I've been told it is still under investigation. Sadly, the only temporary solution for now is a rollback 😢
    • gogotamago5's avatar
      gogotamago5
      Seasoned Hotshot
      4 years ago
      @SalixCat Thanks Salix! 🙏 Ok, I’ll try to reopen my case again 😂👍
    • yani_tsm's avatar
      yani_tsm
      4 years ago
      @SalixCat Unfortunately we can not even get a rollback. :-(
      • gogotamago5's avatar
        gogotamago5
        Seasoned Hotshot
        4 years ago
        @yani_tsm Yeah I saw your tweets! We’re in a maze with no way out 🌀

About The Sims Mobile

Make a connection with Simmers, share your knowledge, and troubleshoot issues in The Sims Mobile official community.6,579 PostsLatest Activity: 14 hours ago