You should contact EA in order to get assistance.
First you will need your player ID. That's the number on the top right corner of your screen when you open the app.
To contact EA Help from the game, open the side menu, choose the gear icon, then the Help & About tab and tap on the button Help.
This will open your browser. Scroll down and tap on the button Contact Us.
Now, tap on Connection and tech support and Game progress issues.
Type your Player ID.
Tap on the button Select contact option.
Scroll down and select Email. This is the best option for your case. Fill in the form and attach screenshots of your game.
An EA Advisor will email you within 24 hours.
If you can't access the app for some reason, there are other alternatives to contact EA.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
