Omg! The same thing happened to me! I'm a level 60 been playing since day one. The game has been crashing on me for the past days. I also unistalled the game then did the tutorial. Then it detected I have an account on the cloud. I clicked to download and a glitch happened. It loaded one of my sims but her head was floating. Also I'm now stuck at level 4. I have lost all of my sims, my houses, my coins, cash, and stuff. I've been trying to contact support by email and chat and they don't seem to be able to help me. They keep me going in circles. I really need help tp retrieve my account please!
I took more screenshots showing some stuff that did appear. A level 4 would not have these items.
