I have this same problem, which is extremely frustrating. I spend money on mobile apps sparingly, and this purchase has left me feeling scammed and I no longer trust EA to consider making future purchases.
I would have some trust restored if they would give me a refund, however the agent I have been talking with continued to ignore my refund request and kept regurgitating information about the skin tones influencing swatches that I now know and acknowledged I was aware of in my first email. They said they would pass information along to the team despite me mentioning this thread that has been active since May, surely the team is aware by now. This is extremely misleading and frustrating that their response gives no indication real effort to change it or extend any help to players that have been misled.
The agent finally said I can get compensated after the fourth email where I asked about it but said I have to go through Apple instead of offering SimCash like all other people with this issue I've seen. Apple meanwhile is saying my purchase doesn't meet refund requirements even though it's within the allotted time frame. The agent is claiming adding SC to my account is impossible even though I see people get SC added to their accounts all the time. I'm at a loss of what I'm expected to do.
