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Lokemper's avatar
Lokemper
7 years ago

LlamaZoom not working

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pro
OS Version 11.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003459150505
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Tap the LlamaZoom Icon in the lower right corner or the icon above the truck, if available.
What do you expect to see? Either the LlamaZoom themes or a notice of how long to wait before LlamaZoom is available.
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback

‌

We were working on the current (Sept. 2018) Internet Icon Hobby Quest, when it stalled at part 11.  This part requires completion of a LlamaZoom theme, but the game is not cooperating.  No matter if we tap the LlamaZoom in the corner or the icon above the truck, if parked in front of the house, nothing happens except that Emily comes on and says, “Wow!  Thanks to your help, LlamaZoom has helped out over one customers!”

Any suggestions on how to get LlamaZoom working again?

bug

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  • niinula's avatar
    niinula
    7 years ago

    I've experienced a different LlamaZoom problem, twice this last week. I was in the middle of completing LlamaZoom quests (with just one left, the last one of 3 short events required) as part of the time-limited event to earn Photography career. I left my Sims to finish the task by themselves and disconnected. When I came back and the quest should have been finished, LlamaZoom had gone away ("returning in XX hours"), so the quest set wasn't completed and I didn't receive the LlamaZoom rewards, and consequently the Photography event requirement wasn't fulfilled either. I've lost a lot of time because I've had to repeat a full set of LlamaZoom quests, in two occasions, in order to complete the event requirement.

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