Llamazoom truck not giving tickets.

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad mini 2.
OS Version 12.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004349204863
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? It’s the llama zoom truck.
What do you expect to see? I would like to be given my llamazoom tickets I have earned.
Connection Type Wifi
Please select your region Australia
Country Australia.
Additional feedback

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Hi, 

I am writing this because this is  the fifth time that I have completed the llamatruck tasks and not received anything. I wouldn’t mind if I didn’t need the tickets to unlock new things to do. If this continues I will delete the game. Can I please be given the tickets owed.

thanks 

Emma.