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Ternipu's avatar
Ternipu
5 years ago

Lost game

Hello,

I opened the eco workshop and it didn't work. I was at lvl 42. I contacted EA support and did all that was listed. Then decided to double check my game was saving to cloud, Facebook was linked to my game, Google Play was linked to my game and EA was linked to my game. So, deleted the game and reinstalled it. Game asked if I wanted to get saved game from the cloud, lvl 42 and I clicked it. Then it loaded and what I got. Jumping head, starting from zero! This was second time this happened after I tried to fix something, I lost my game. EA support didn't help me last time to get my game back, I am not waiting much now either. Anyone else had this happened? Did you get your game progress back? 

technical issues

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  • kath_ccstll's avatar
    kath_ccstll
    4 years ago

    This also happened to me yesterday. I tried to uninstall and reinstall the app but nothing worked.

    First, almost of my items we're completely gone after clearing the lot. I wanted to organize everything. But boom! They're gone. The items were only supposed to go into my storage not to be eliminated.💔

    I uninstalled the game to see if I could have back my items, but nothing. The game came back from level 0 even after clicking the last level I'm playing which is level 59! I completely lost it.

    I'm so heartbroken.

    sorry for my english

  • 7f11p55oqndg's avatar
    7f11p55oqndg
    4 years ago

    Mi juego daba errores en Dulce desafío y en el ecotaller 

    me puse en contacto con ea y me aconsejaron que desinstalara el juego si lo tenía enlazado a Facebook. Así lo hice y lo he perdido todo menos los simoleones y el pase de festival.

    no me solucionan nada y me he puesto en contacto ya cinco veces. Siempre me responden lo mismo 

    estoy desesperada y decepcionada 

  • viskyna1976's avatar
    viskyna1976
    4 years ago

    Mi have the same issue, game is glitched and stuck at the same place

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