This is my second attempt to solve this problem, and the aftermath that happened because of this. I hope that someone can help... here is the email reply to my help request I received:
Still no actual help has happened, and they misunderstood the whole situation.
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"Thank you for contacting EA help, my name is Benathung and I hope you are doing well.
Upon reviewing your case, I've gathered that you are facing issue with lost progress in The sims No worries let's try to sort this out together I'll be happy to assist you.
I would like to share that if you might lose your game data if you do a factory reset, update your OS, or delete the app. If you linked to an account, you can get back in the game and pick up where you left off.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.
You can also find answers to common questions on our Help Center at help.ea.com or ask our community experts by visiting Answer HQ at http://answers.ea.com.
Thank you again for contacting EA Help, and have a great day ahead."
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[My reply to them...]
1) This issue happened because of a glitch in your software
2) I could not log on (as many other users also could not), the system was hung / frozen with the message "where is your connection?"
3) So i decided to reinstall, hoping that my game would be saved on the cloud as you said.
4) When I downloaded and tried again using the stored cloud data, it was corrupted, I had my character name, but lost everything else. Plus could not proceed with anything. Only alternative was to start fresh,
5) There is no record now on the cloud of my past progress.
6) Please, you need to help me restore to level 54, festival level 50, workshop level 3, 2 stories of house, 2 balconies, 15 heirlooms including Astronaut. Astronaut career and rocket in the yard, bathroom with upgraded bathtub, toilet and shower, 3 playable sims and 2 unplayable daughters in the house, 50,000 Simolians and 200 Sim Cash.
Can you do this?
Please let me know if this is possible.
I am sending this correspondence to the game creators as well, and posting on the community forum
Thank you kindly
Brian
