mega absurd mistake

@miletta34 Could you please send in a Help Ticket from your in-game app? 

A Help Ticket from your in-game account is a message that brings through needed details directly to mobile advisors.   

Using other methods like Facebook or Twitter will only delay support and  you will be asked to go back and send an in-game help ticket.

Help tickets from your mobile in-game account are the best way to contact support as they will go through directly to the mobile advisors who will be far more informed.

Follow the following steps:

• Tap the arrow pull-out tab on the right side of the game screen.

• Tap the Settings cog tab.
• Tap Help & About.
• Tap Help to visit EA Help,

 
The EA Help site will open on your device's web browser.

1. Choose your device.
2. Select topic and Issue.
3. Provide your player-ID
4. Select a contact option.
5. Fill in the form. Provide all information that could help solve your case.
6. Provide screenshots that can help the advisor understand your problem.
7. Tap on the button 'Email us'.

If the EA Help site does not open, try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPad or how to clear cookies on Android.

If you are not able to open your game app, please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile