Wow! I have had an issue with major missing content since 18th July and it still hasn’t been resolved. You seem to be very lucky
I also have full proof and have sent them everything repeatedly since July. There MO seems to be have another employee write the same thing over and over in the hopes I will go away.
mom glad yours was resolved well.
Community ManagerHi folks,
@GalaxySta1 and @Rh0deIsland please ensure to send in a ticket from your game, include your player id and supply proof of purchase exactly as outlined as the support team can't accept variations from that.
@emnemii, I can see that you've updated your ticket recently. Please allow some time for an agent to review and respond.
@emmazareen I'll connect with the support team to let them know you've reached out here in regards to your case.
@yuriannii and @elvici, glad to hear you could get sorted. Thanks for updating the thread.
Aside from this advice, I'm afraid there isn't anything additional we can suggest as we are not equipped to assist with this cases from the forums. This will require getting in touch with the support team and providing the needed information exactly as requested to receive further assistance if you've missing purchases. I'll lock this thread here to limit further necroposting.
Thanks,
EA_Lanna
