Missing Items from theTreasure Hunt Pack
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung A20s OS Version A207FXXU2BTJ3 How often does the bug occur...
Forum Discussion
@EA_Illium No response from your customer service. Although my concern isn't about the cactus but a different one, your team has completely ignored my concern. My 1st case was raised back in 2019, it's been a year since then. Now I have a second case, and month has passed still no concrete response from your EA Team. Kindly return my money. I just want my money back.
EA_Lanna
Community Manager
Community ManagerHi @Rh0deIsland,
I've noticed a few threads bumped with your specific case and have merged them into your existing thread for this. Please use this thread for your case as bumping other threads to discuss your case is considered spamming/flooding the boards.
I'm afraid we are not equipped to assist with these cases from the forums. Please reopen your case with our support team and ensure the following criteria has been met
- Help ticket sent from in-game: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-The-Sims-Mobile/m-p/6773411#M2043
- Player Id/Ally Code: https://answers.ea.com/t5/General-Discussion-Feedback/Guide-How-to-find-your-player-ID-in-The-Sims-Mobile/td-p/6052511
- Valid Proof of Purchase: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/#mobile
Our support team will not be able to assist further and look into the missing purchases until these 3 factors hare fulfilled. Particularly the third point; Valid Proof of Purchase. There's specific information required of proof of purchase supplied and all screenshots attached need to meet that criteria. Submitting screenshots that doesn't match the specifications required can't be accepted as proof of purchase. For missing content from Google Play purchases, the proof of purchase supplied needs to include the following in the screenshots attached:
EA Help wrote:
We’ll need screenshots of:
- the Transactions Page from your Google Payments
- the confirmation email you got for the purchase. To get your email address to show in your screenshot, click on your Profile Picture on the top right-hand corner of your screen before you take the screenshot.
Make sure both screenshots include the following information and are full screen, desktop images.
- The description/name of the product purchased.
- The game code (if applicable)
- Your transaction ID/order number.
- Your email address.
- The date and time of the purchase.
- The price you paid.
Proof of purchase visual examples included in spoiler tag :
