Missing Items from theTreasure Hunt Pack
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung A20s OS Version A207FXXU2BTJ3 How often does the bug occur...
Forum Discussion
My rewards until now has not been seeded on my Sims Mobile Account yet EA Help has claimed that my issue has been "fixed" when it's actually not. No concrete response from EA since year 2019. EA HELP has not acknowledged the screenshots that I sent them. It's been a year and I'm so feed up. Just give me back my hard-earned money!
EA_Lanna
Community Manager
Community ManagerHi @Rh0deIsland,
I've once more merged your new thread into your existing thread on this.
This is not an issue we can assist you with from the forum. Please take the time to read through my posts and follow the advice I've shared in them. Reopen your case with the support team in accordance with the information I've shared.
- EA_Lanna
I've once more merged your new thread into your existing thread on this.
This is not an issue we can assist you with from the forum. Please take the time to read through my posts and follow the advice I've shared in them. Reopen your case with the support team in accordance with the information I've shared.
- EA_Lanna
- Thank you @EA_Lanna I received an email from the EA Help that they're now looking into the matter. I hope that my concern doesn't drag on for another year.
I did follow your advice on my concern. But, as I already explained to the EA customer assistant(s) that each and every country has a unique paying scheme. Thus, your advice might not be applicable. For instance, my country did not issue me google email notification(s) for all the packs I've purchased.
-RhodeIsland
