Forum Discussion

RedYellowVNYT's avatar
RedYellowVNYT
2 years ago

Missing reward in Hello Japan 2023 Sim Festival tier 27 (Yamachan costume)

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung galaxy A14 5G OS Version 13 How often does the bug occur...
bug
ekgfgeyj2hsj's avatar
ekgfgeyj2hsj
2 years ago

Hello EA developers.
My ID game is:

[SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] 

. Today I want to complain about not find or receive a Sim Festival's item. Specifically the Yamachan's body. I finished and received it a few weeks ago. But when I checked the closet, I couldn't find this item (Female character's closet also faces a similar situation). I guess is another bug so I hope devs fix this soon before the Sim Festival's ended.

  • SalixCat's avatar
    SalixCat
    Hero+
    2 years ago
    @ekgfgeyj2hsj Hey 🙂 I have merged your post with an existing thread about the same issue.
    This bug has been reported and we hope it will soon be fixed.
      • SalixCat's avatar
        SalixCat
        Hero+
        2 years ago

        Hey! There is an update available on Android and iOS.

        I have updated my game and I can see Yamachan' costume body (slot 27) has now a picture.

        Can you please update your games and see if this issue is fixed, and if the costume is available on CAS for those of you who have unlocked it?

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