[Needs Info] Retired/Removed sims won’t leave

James01776
4 years ago
@2d8hug16jhl8 I’ve run out of space for new sims. All my retired sims are stuck and won’t leave.
- GreenCAT82
  4 years ago
  I'm having the same issue. My retired sims have not moved out on their own. I can't click on them with my active sims. Do we have to manually "remove" retired sims? I don't want to click on this option because what if they get removed from the generations family portrait.
colleen7129
4 years ago
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Google pixel 5
OS Version Unknown
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Retired sim never comes up with the option to leave/does, other Sims can't add them to contacts or socialize with them elsewhere (marketplace, Parkside, etc,) because retired sim is "busy"
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States
‌
Hopefully someone has an idea how to fix this, retired sim often gets in the way
1006001968545
4 years ago
I've retired some Sims and now they are stuck with no option to remove or anything. They're not on the family portraits.
I want to bulldoze a house but it says the Sim is busy and so I can't bulldoze.
Any help would be greatly appreciated
- EA_Solaire
  Community Manager
  4 years ago
  Hi @1006001968545
  
  I've merged your post with an open thread on this issue. Please fill out the following template-
  
  Product:
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  List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7):
  
  OS Version:
  How often does the bug occur?:
  Steps:
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  Please also send me a DM with your Player ID. You can find that in-game by following these steps.
  
  Do not post your ID here, as we don't want your personal info to be public.
  - 1006001968545
    4 years ago
    Hi, please see below info as requested Product: Sims mobile
    Platform: Android
    List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7): Samsung Galaxy S8
    OS Version: I dont know
    How often does the bug occur?: All the time
    Steps: ??
    What do you expect to see?: I should be able to remove the Sim
    Connection Type: wifi
    Country: UK
    Thanks
- Ilois4
  Hero+
  4 years ago
  @1006001968545 Hi, check that you have a normally functioning sim living on the same lot as the stuck sim and then check the family portrait and the generations tab to see if you can find the stuck sims.
  
  As far as I understood from other players having similar issue, there might be only the sim’s name (and not necessarily the character portrait). Click the sim/sim’s name and then exit the family portrait. Restart the app and after opening try to interact with the stuck sim.
  
  Hopefully your stuck sims get freed, unfortunately I got no other tips at this point to give you. 🤞
  
  edit 18.7.22: Added the sentence about restarting the app.
  - Jenarle
    4 years ago
    @Ilois4 I did your recommended tip and it seems my sim has been freed! I have been dealing with this issue for Months with no resolve, it’s nice to finally be done with it. Thank you so much!!