One of my tops is gone

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Apple iPad,iphone7
OS Version 12.1 for iPad;10.0.2 for iphone7
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004270029330
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I kept the pictures for proving.
What do you expect to see? Please give back my tops.
Connection Type Wifi
Please select your region Asia
Country China
Additional feedback I attached the pictures.

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Please tell me how can I fix with it? It’s really difficult to get the top.