@Brynlee0915 Did you connect your game to EA, Facebook, Google Play or Apple game center?
Unfortunately this is an issue that we can't help you fix from the forums, but an EA advisor can help you get your game progress back.
You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!
Select topic: Missing content. Then, select issue: Had content and lost it.
Hi, EA LIVE QV TEAM,
I notice all the previous bug reports on this issue have been dealt with by you within 48 hours. But I have 3 pretty good reports here containing issues that require the same attention that have been left unattended to. Any ideas on what can be done about that? Thanks!😊
My screen froze having watched the commercial again just now. I don’t remember what the commercial was, I don’t know if I got the rewards and I don’t think these pictures will be all that helpful since I had to cut so much out. I do not know how to link a video.
