Product: The Sims MobilePlatform:Android PhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Note 9 OS Version Android 10How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? odd question. I don't knowWhat do you expect to see? Hopefully it will be fixed soonConnection Type MobilePlease select your region Country USA Description When I click on ad on the mailbox to watch it. It disappears and then I can't watch it. No more ad! This happens frequently

@Tiffany562411 What ad providers are crashing in your game?

Got my game back!!! Don't know how but I'm so happy I didn't lose all that time and effort 🙂

@SalixCat U know the blue icon that shows up on the mail box when there's a ad available to watch in sims mobile. Well that blue icon disappears when I select it & then I can't watch the ad. I guess it's the ad watch mail boxs that crash in my game. That is my only issue in sims mobile

@powalola227 Would you be able to capture a video of any of he issues you mentioned using the screen recorder function on your phone? It would be very helpful for us to see, if you're able. I don't think you can attach video files here, but if you upload it to youtube as an unlisted video and link that here, that should work.

Product: The Sims MobilePlatform:Android TabletList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Tab A7OS Version 10How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? Don't know how to answer this question. my player ID is 1005159988032What do you expect to see? The ad play when I hit the blue play icon above the mailbox and collect the rewards.Connection Type WifiPlease select your region North AmericaCountry USAI click on the watch ad play button on the mailbox, The next screen pops up for me to select the big blue play button or the green button watch video ad. It does not matter which I choose, no ad plays and I am brought back to the front of the house and the blue play button is there for me to select again. This happens repeatedly until the blue play button is no longer available. I have been able to watch maybe 3 ads and I am on level 16. Also from reading other posts with this same issue I would like to add it does not matter if it is the house mailbox or one of the mailboxes in town, I am also new to androids. Any tips are appreciated, thank you!

[Open] - Mailbox ad icon disappears - Ads Not Working

35 Replies

7rvu4blnrx4q
Rising Novice
13 days ago
Wow five years and this is still broke. Rock stars you are
Sampson0316
5 years ago
@Tiffany562411 Thanks for the tip, I will definitely look for a screen recorder app.
CharlieDaisy12
5 years ago
Hmm. I do have time to worry @powalola227 😂. I don’t see how they could get from an amount of money in the game to your credit card, and I think we could get an answer to that question, but it points to who’s a person who’s likely to spend and who isn’t, doesn’t it? Btw, I’m sure you’re fine. This is worst case scenario.
Im wondering if I’d rather just send them privately to the developers when requested. I could tape it, post that I’ve got it, keep it for 5 days and if they want/need more, it’s there. People could still do it your way, it would be up to them.
EDIT: Just sent my first ad freeze video data by DM!!
powalola227
5 years ago
@CharlieDaisy12 Hey! No, I’m not worried about it, I’m already concerned about many other things in my life to worry about someone hacking my credit card info from my mobile. But I checked, and in my case(iPhone) it’s possible to edit the video and crop it exactly like it’s done with photos/screenshots. Didn’t need to download any app, it can be done with the tools included in the phone.
CharlieDaisy12
5 years ago
@powalola227 this is exactly how the disappearing blue button works for me, thanks for posting on this. Hopefully others will as well in case there’s other information in there. Personally, this issue cleared up for me shortly after I posted about it, I’m just getting periodic freezing now.
But your video did raise one very important thing I was concerned about and thought I’d worry about once I was at the linking process. All your information is visible, especially your totals, and really, who knows what else. Do you think posting our financial information is wise, even though it’s not real money? I read in the literature that we should be careful, apparently our posts can be googled. You’re not worried for any reason? Because I don’t think we can cut anything out and hope to be of any help.
Tiffany562411
5 years ago
@Sampson0316 I'm playing on a andriod phone. I used a screen recorder app that I got from Google play. If u have apple. I'm sure the app store has screen recorder apps too
Tiffany562411
5 years ago
@Sampson0316 Thank u but I been known how to make a video lol but it's just I don't know how to upload it on here
EA_DragonsEye
EA Staff (Retired)
5 years ago
Hi @powalola227! can you pass me your player id on a DM? Thanks!
Sampson0316
5 years ago
@Tiffany562411 Hey there! Congrats of figuring out how to make a video!
What are you playing on? Would you mind sharing with me how you made your video? I still cant get the ads to play. ☹️
SalixCat
Hero+
5 years ago
@Tiffany562411 I suggest you upload your video to YouTube and share the link here. That's what I do.