[Open] - Player names not showing up
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone Xs OS Version 13.3.1 Player ID: (Find your Player ID in Si...
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@yani_tsm Thanks for the additional info.
Really tricky this one 🤔... I was able to change my alt account's IGN to FrostBlossom with and without the flower emojis and it was visible from my main account (changed it back again to it's won IGN).
Those emojis are not new: https://emojipedia.org/white-flower/ https://emojipedia.org/deciduous-tree/
... need to investigate a bit...
Really tricky this one 🤔... I was able to change my alt account's IGN to FrostBlossom with and without the flower emojis and it was visible from my main account (changed it back again to it's won IGN).
Those emojis are not new: https://emojipedia.org/white-flower/ https://emojipedia.org/deciduous-tree/
... need to investigate a bit...
Hi, this is Frostblossom. As @yani_tsm mentioned I have talked to 3 different support reps. Have tried all the tests that the 3rd rep provided, but same results with the error when trying to fill the blank player name.
Make sure your device is up-to-date, Make sure your app is up-to-date, Restart the app
Close background apps, Power cycle your phone, Clear your cache to check if you're synced properly
They also asked I do the following, but I do not have a 2nd available to do so. Not sure how the 2nd test is attempting to check as it seems our names were somehow cleared out beforehand and that is what's preventing us from re-entering a name, so don't think a different player would experience the same issue.
1) Attempt to play the game on your account on a friend’s device.
2) Attempt to play the game on a friend’s account on your own device.
Thanks for investigating @SalixCat !!
Many thanks @SalixCat ... I've created a case number and I'm keeping my fingers crossed that my game can be restored...
@FrostblossomTSM and @KodamaTreeSpirit I have tried changing my IGN on two different accounts to both your IGNs on two different accounts. I can't find what the reason for this issue you are experiencing could be. I have also connected to Facebook and still IGNs can be changed and are visible.
My suggestion is to share here all the information that the team will need to investigate the issue. Please share following info:
1. Device platform (iOS or Android)
2. OS version
3. Device brand and model
4. Player ID
5. Connection type
6. Region/country
7. Any additional information that might help investigate the issue.
@KodamaTreeSpirit Hope you get an answer from EA help soon and your game progress restored.
Thanks @SalixCat ! What's the best way to follow up on the matter once the case has been created? To make sure something's being done, I mean.
