[Open] Problems with data syncing

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad first gen, iPhone 8 plus
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004115788400
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Move between iPhone and iPad. iPad loses state. Retired and removed sims return to playable state and promoted sims become npc and can no longer be promoted or removed.
What do you expect to see? Game retains state between devices.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback Please remove these zombie sims. I cannot promote them or remove them so they will fill up my house with non playable sims.

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Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 Plus, iPad first gen
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004115788400
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Switch between iPhone and iPad. iPad loses state and old sims return. Promoted sims go into zombie state where they can no longer be promoted or removed.
What do you expect to see? I expect the game to keep state between devices. I also expect to see retired sims stay retired and not to have these zombie sims . I cannot promote them or remove them . They are going to fill up my house.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback Please remove these non playable sims from my game so they don’t fill up my houses. I cannot promote them or remove them.

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Please remove these non playable sims from my game so they don’t fill up my houses. I cannot promote them or remove them.