[Open] Problems with data syncing

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhoneX
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003060639333
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I suppose you could attempt to play on two different devices and see if the progress is maintained when switching between them.
What do you expect to see? I expect the progress to update between devices.
Connection Type Mobile
Please select your region North America
Country USA
Additional feedback

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I play the game on two devices. I have played on my iPad in the morning, then off and on throughout the day on my phone. When I get home to the iPad, it forgets the days progress on my phone and sets me back to the point I was at during the morning. This has happened for the past two days. So I’ve lost a bit of progress on the Winter Warm-Up, I was at level 17, but I went back to 15, today.