Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Xiaomi Redmi Note 6 Pro
OS Version Pie (9), MiUI 11 Global 11.0.4.0
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Updating the game to the latest
What do you expect to see? No price offered at Heirloom store for Surgeon Career Heirloom.
Connection Type Mobile
Please select your region Asia
Country Indonesia
Hi, I was shocked it was on sale with price button as it was not if you have the Heirloom. So I checked my Surgeon Heirloom, no charm, but it's already Maxed. I have the Career reward.
Here I show you the pic;
* the Surgeon Heirloom Charm is sold as I remember. I remember selling that when the Heirloom in the inventory. But, I don't expect the charm is gone as it says doubled. I think selling 1 is good. But all sold. The selling is back to 2 months ago if not wrong.
I also have this issue and contacted Help about it today because I have 65 unlocked Heirlooms in my total Heirloom list, and only 22 physical statues in Storage. I often sell extra heirlooms, and I think this is a bug that shows more than one heirloom when in fact, there is only one. Once you sell, thinking it's an extra, you lose the only one you had. I just lost all the relationship Heirlooms from the Back to School event in June, and can't play any of those stories even though I have 3 active Sims who have them completed. I have other stories and traits that are also no longer available to play.
Here are links to previously reported issues regarding heirlooms and stories. Are any of them similar to the problem you experience? If yes, which?
https://answers.ea.com/t5/Bug-Reports/Open-Story-gone-after-selling-duplicate-heirloom/td-p/8993258
@lmnmst I don't believe an EA advisor can help as @Keelee717 says.
Hopefully this issue will be fixed so you all can unlock again stories that should be available on your games.
