Forum Discussion

mickstarrrr's avatar
mickstarrrr
7 years ago

Party points keep showing

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Oppo A57
OS Version V3.2 (7.1.1)
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004630775602
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don’t know?
What do you expect to see? The bug fixed
Connection Type Wifi
Please select your region Australia
Country Australia
Additional feedback

‌

I have already tried deleting the app and reinstalling it, which did not work.

I also tried to report the bug but when I tried to, the only option that came up was to check Answers.. So here I am.

bug

6 Replies

  • SimGuruMaaike's avatar
    SimGuruMaaike
    Icon for EA Staff rankEA Staff
    7 years ago

    This is the right place to report bugs 🙂 When you reinstalled how did you restore your progress? 

  • SimGuruMaaike's avatar
    SimGuruMaaike
    Icon for EA Staff rankEA Staff
    7 years ago

    We're unable to reproduce this on our end, if you have linked your account to several cloud services you could try reinstalling the game again and using one of the different methods to download your progress. 

  • mickstarrrr's avatar
    mickstarrrr
    7 years ago

    Sorry, I realised I am connected to Google Play. 

    I don't know if that helps?

  • SimGuruMaaike's avatar
    SimGuruMaaike
    Icon for EA Staff rankEA Staff
    7 years ago

    @aliazefri have you tried reinstalling and importing progress from the cloud? 🙂 Make sure your savegame is connected to a cloud service before you reinstall though! 

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