I bought the lot Summer Lagoon fully furnished, but in the game I continue to see it as if I didn't buy it! I have an e-mail that prove that I bought it. If it continue to doesn't work, I want my money back, but nobody is answering me.
@szghav3kmfyz If you want a refund you will need to contact support. Please follow the steps as described in this post:
Guide] Finding your Player ID / How to send a Help Ticket In-Game.
If you have lost pack content or haven't received a pack, have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.
