Forum Discussion

ashleyjm3's avatar
3 years ago
Solved

Purchased content not showing up

I bought the festival pass and cashed got 17k in coins over 200 sims cash and about 10 cupcakes. Initially it showed in my account but went back to the game and it was all gone. Deleted and r downloa...
  • EA_Solaire's avatar
    3 years ago

    Hey there @ashleyjm3,

    If you play on an iOS device, please try restoring your purchases by following these steps

    Otherwise, as you've already submitted a help request on this, we'll need to wait until the live support team replies to your ticket. They'll be getting back to you on this as quickly as possible- keep an eye on your email for their reply. 

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