Ads playing then giving no rewards
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) LG g7 OS Version See screenshot Player ID: (Find your Player ID in...
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@SimGuruMaaike I have experienced this twice lately on my alt account. I have uploaded videos of these issues.
On both occasions I opened my game to collect rewards from the home baking event. I taped on watch video and the ad began to flash. I had to close force close the game app and unfortunately, I lost all the rewards from the events my Sims had finished plus the extra reward from watching the video.
WARNING: These videos have flashing images!
17th of december
20th of december
SimGuruMaaike
EA Staff
EA Staff@SalixCat That sounds like a different issue, the issue with yours is that the ad is not displaying correctly. Not receiving the rewards is because of the force close. I've passed on this ad issue to the correct team too. Which device did this happen on?
- @SimGuruMaaike Thanks 🙂
This device is a Samsung Galaxy S6 with Android 7.So far I haven't seen the issue. Didn't want to think I had dropped the ball
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