Forum Discussion

Re: [Closed] Objects showing up as blocked after being placed

That sounds like something is off with the game syncing.

I'd suggest contacting EA on this, have them check out your account. If they can't find anything please let us know! 

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

16 Replies

  • Hretha's avatar
    Hretha
    7 years ago
    Thanks for the reply. Unless the bug gets worse though, I'll probably just put up with it. It's annoying, but (sad to say) I honestly don't have enough faith in EA support to let them mess around with syncing my game... as far as I know, the reset glitch is still happening to a lot of people and I'm not willing to risk it. I appreciate your response; if it becomes more of a problem I'll contact support.
  • SimGuruMaaike's avatar
    SimGuruMaaike
    Icon for EA Staff rankEA Staff
    7 years ago

    Can you please list which objects exactly are you having problems with?
    And when did you place them on your lot?

  • Hretha's avatar
    Hretha
    7 years ago

    The objects I had problems with were the rocket ship and the baby bassinet. I moved them both after I remodeled my house (a little before or after the big Feb 21 update, not sure which). They worked briefly, then out of the blue they were blocked.  As I mentioned above I was in the middle of Bundle of Joy with the bassinet, and halfway finished with it, when it stopped working and had to be moved. Thanks!

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    7 years ago

    @plutjen it seems to be a bug, fixing it will need to come from EA. 

    A little above your reply SimGuruMaaike asked:


    @SimGuruMaaike wrote:

    Can you please list which objects exactly are you having problems with?
    And when did you place them on your lot?


    Maybe you can give her that information so she can start investigating this issue a little bit better?

    You've made these two bug reports as well:
    https://answers.ea.com/t5/Bug-Reports/Cannot-send-bug-report/m-p/7725980#M11819
    https://answers.ea.com/t5/Bug-Reports/fresh-start-shower-is-blocked-in-sims-mobile/m-p/7612946#M11289
    Which both been answered by SalixCat. 

  • ofe3gm27sq7b's avatar
    ofe3gm27sq7b
    7 years ago

    Hi. Sorry for replying to you here. I can make a issue of new question but cannot submit it. I don't know why, when I push the button of "Submit", it doesn't function. Could you make a new topic instead of me and report the bug?

    Female college and my own sims working for civil center don't put on shoes.

    I don't know since when it has been. Maybe between when the Secret Agent career was implemented and now.

    I have 2 accounts for the game, in both they don't put on.

    But a new male college showed up with shoes. So maybe it happens to only female college and sims.

  • Hretha's avatar
    Hretha
    7 years ago

    The folks who help us here don't actually run the forums or fix the bugs... they are just doing the best they can to help find solutions and report bugs to EA so they can be addressed. If you have access to a PC, try posting from PC. There seems to be an issue with posting from Android sometimes. I am having the same glitch you are (see original post), and I can tell you there is nothing more than can be done until EA fixes it, unfortunately. I rearranged my entire back patio to make room for my rocket in a different place, and I had to move the baby bassinet twice by one square to finish a Bundle of Joy event. The best we can do is be patient until they resolve the issue.

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    7 years ago

    @plutjen they weren't found in the spam filter, it sounds like the attachments were too big. 

    The bug has been reported, now we wait for it to be fixed by EA in an update, that's all you can do at this point. 

  • girl_hasnogame's avatar
    girl_hasnogame
    7 years ago

    here is my hot tub (changed the patio color to better show its size) it takes up 4x4 squares. How much space is your hot tub trying to take? An entire patch of land is 5x5 if I'm not mistaken so it should almost take an entire plot if land to fit it

  • plutjen's avatar
    plutjen
    7 years ago

    It is taking up the same space as in the pic above only taking up more on the left side because I would not be able to fit a hedge in. My point is, it used to take up a lot less space (didn't have footprints on all sides) & I could get a hot tub, table & 2chairs, & fencing all along 2 sides with room to spare all in that one plat of land. Now a hot tub is all that will fit now in that same plot of land & it will only fit one place, the middle of the plot. Now just today I got a 2nd trophy case (shelves) and it won't fit against the wall. I would have to put it a square away from the wall but the 1st trophy case fits against the wall. Grrr!

  • simmerdownMAL's avatar
    simmerdownMAL
    7 years ago

    Since one of the recent updates (I think the one that caused summer bbq grills to show up as flipped, facing the opposite direction) I’ve experienced this bug that is blocking some of my items as well. The two items where I notice the bug are with my summer bbq grill and my zen waterfall. I haven’t changed the layout of my house in about two months, and my item placements were never blocked or an issue prior to the update.

    The only reason I noticed the issue with my summer bbq was because it’s a 75-point party item, and due to being blocked, was un-usable at my parties. I preempively check that my bbq isn’t blocked for parties so as not to cause an issue for my guests. Similarly, I noticed the bug for my zen waterfall because it’s a common quick task I receive during LlamaZoom completions, and I’m unable to interact with the item when it’s blocked.

    I’m always able to fiddle with the items to place them exactly where I want them in their original spot with no issue (meaning I *can* interact with the items in the locations I want them to be in), but when I interact with other items, or switch locations on the map and return home, they periodically become blocked again. 

    The issue, for me, is very replicable. When creating this post, I checked my grill and it was fine and un-blocked. I interacted with my zen waterfall to move it to a new location. I returned to select (long press) my grill, and it was red/blocked. I cancelled the interaction, and repeated the steps. It switched several times between being blocked to being un-blocked. 

  • Hretha's avatar
    Hretha
    6 years ago

    I'm sorry... I couldn't tell you. I haven't rearranged my house in quite some time, so I haven't had an opportunity to run into the problem... hope others can be more helpful!

  • simmerdownMAL's avatar
    simmerdownMAL
    6 years ago
    @Phantomlover1717 I haven’t experienced this issue with the grill, or most objects, in several months.

    However, I still experience this issue regularly in the kitchen. It’s usually due to a counter top, the Racktastic Utensil Rack, the Griddler Oven Hood, and any items I place on the hood, including the Kitchen Essential Knife Block and the Seasonal Seasonings Spice Rack. These items are fine being place on top of each other, but once the dust settles, they tend to show up as red and block unrelated items around them.
  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    6 years ago

    I haven't seen any new reports of replies so I'm closing this issue. Please let me know if it's still an issue, I'll reopen the post.

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