this is my problem ive been having for the past 2 days.. whenever i retire a sim, it acts like im receiving a heirloom but it bounces away and i dont receive anything. also if i purchase any heirlooms, it does the same thing, no heirlooms, just bounces away.... this is a major bug that need to be fixed. im at level 40.. is anyone having this same issue?
Forum Discussion
21 Replies
SimGuruMaaikeEA Staff
Hey all,
Can you start your game now (close it first if you are currently playing it), then close it and start it up again for the second time. After you've done that, can you let us know if you're able to get your heirlooms from the heirloom chest?
The game does have to be started twice to make sure any changes we made are applied. If you want to make sure you're on the right version, this is the full version number that you should see in your about screen: 11.0.3.169545 / 11.0.1.168815-Stage_192_to_Patch-Stage_142_to_Lobby_138_to_Stage_165 @ 171851
Hey there,
Nothing happened for me. What should I do next?
I added my screen. I lost 75 green heirloom tickets before but still didn't get any heirloom. I should have 3.
my id: 1003653393448
screenshot link: https://ibb.co/cMq3uo
- SimGuruMaaike
@goksues wrote:
Hey there,
Nothing happened for me. What should I do next?
I added my screen. I lost 75 green heirloom tickets before but still didn't get any heirloom. I should have 3.
my id: 1003653393448
Did you buy the heirloom chests today?
@whendheeee Looks like you're on the right version, are you having issues with heirloom chests?
Nope I didn't/couldn't buy any heirloom chest today because I haven't enough green ticket.
I only got my daily Family Chest for today.
Do you know if this bug has been fixed?? I have 3 more sims I want to retire but donโt want too do it incase I donโt receive an heirloom again!
I think it's fixed because I retired my sim and got heirloom.
But other heirlooms that we lost before because of the bug won't come back, in my opinion. So sad.
Nope, not fixed.
I had 2 sims retire on Monday - received heirlooms, but when they moved out today the heirlooms disappeared.
Have retired 2 sims,no heirlooms despite completing life goals.
id: 1003005806702
EA_MaiHi everyone,
Thanks for keeping us updated on how things are going for you!
A couple questions, if you don't mind ๐
@charlycheez, did you get any heirlooms when you opened the retirement chest?
@rmw8855, can you still see the heirlooms in the heirloom Collection page?
Thanks!
-MaiThe heirlooms dissapeared from those 2 after the chests were opened,no idea where they went [checked case/storage].
I'm retiring one tomorrow,so will let you know if there is still an issue.
- EA_Mai
Hi @charlycheez,
As you are going to be retiring someone tomorrow, it would be great if you would be willing to share some screenshots with us ๐
A screenshot of the heirloom you get, one of the heirloom showing in the heirloom collection page and another one not showing later. That would be helpful! :eahigh_file:
Thank you very much!
-Mai - Wouldn't know how to screenshot on my phone but received heirloom so hopefully all is sorted out now. ๐
- Hi again! It wasn't working on the version that I quoted before (11.0.3.169545 / 11.0.1.168815-Stage_192_to_Patch-Stage_142_to_Lobby_138+Stage @ 171851), but it is working fine now after the updates for the summer quest! (11.0.3.169545 / 11.0.1.168815-Stage_192_to_Patch-Stage_142_to_Lobby_138_to_Stage_165+Lobby@173434)
@EA_Mai I received my heirloom when I retired my sim, however, when I look in the family portrait, the sim says nothing completed, no heirloom earned. The last 5 retired sims are like this. Only the last 3 gave heirlooms. I have a video of this sim receiving his heirloom.
