Re: Difference between deactivating and deleting your account

Thank you for your recent clarification re: deletion vs deactivation. I now know it is deactivation I am looking at. I want my posts to stay. But I’m also an avid XBox Live player. Will deactivation affect me playing games like Dragon Age, Mass Effect and Star Wars Battlefront? Will I still be able to play those games online? In other words, is my account here strictly to do with your online apps, or will it affect me in other arenas?

As I mentioned in my previous post on this issue, deactivating my account could affect my XBox Live. Because I’m playing two games now this involves 2 separate accounts, 2 separate Apple IDs.
While I tend to stick to the two basic games I love, which I can play offline if I have to, my friend goes through video games like soda pop, and if one of the games she wants to play just happens to be an EA game, and it won’t connect to XBox Live because I blocked her access due to deactivation, she’s not going to be happy. And I don’t find gamers hang around long waiting before going on to the next thing. She won’t anyway, but she’ll be upset that she spent what she did and it’s not working, which will be my doing. 
I’m thinking these questions have exceeded the purposes of this forum, and I should be calling EAHelp now. But your department has not responded to my query within two business days, so I don’t know for sure. Please let me know where I should direct these questions. I would appreciate it. 
thank you. 😊

(CM: Multiple posts merged. Check out this post for tips on how to edit and add more to a post.)

Hi @CharlieDaisy12,

Apologies, after merging your questions I got pulled away. The joys of being a Community Manager. 🙂 In regards to your questions, the short answer is this; any EA games linked to your EA account will be impacted by an EA account deactivation.

If you deactivate your account, the connected EA games will be impacted (unplayable online) for as long as it remains deactivated. This includes EA games on connected accounts like a linked Xbox account or a PlayStation account. If/when you choose to active the account down the line, the lock on the EA games from that EA account will be lifted too and be playable online again once more.

For account specifics, I'd suggest speaking with our support team directly as they will be the experts on account related issues. They can be reached through the following channels:

• EA Advisor - Phone/Chat/Email - Availability may vary 
• Twitter - Select the message icon to get assistance 
• Facebook - You can select the 'send message' option on the accounts home page  

Thanks, 

- EA_Lanna

@EA_Lanna Thanks. It’s not good news, I was hoping the app portion and Xbox Live portion would be separate, but thank you for your reply. 
I do agree that this is more of a follow up question to my original post, but I posted it separately because the first one had been missed. It says in the literature you linked me that we should start a new post if it’s been more than 24 hours without a reply. I didn’t think all posts got a reply anyway. So I was wondering if this one qualified. 
But I have an answer to my question now.
And I feel that EA should consider splitting these two up, because unlike playing a console game, app gaming is really dicey. You can lose things so easily, and whose fault is that. A lot goes wrong because of constant information overload, and personally, I’m not used to that. I’d rather just have my game and have it work. 
But this is a good game. It’s too bad. 
Thank you for your response. 

Hi @CharlieDaisy12, 

I'd like to get back to you in regards to this also:

---

@CharlieDaisy12 wrote:

It says in the literature you linked me that we should start a new post if it’s been more than 24 hours without a reply.

---

To be clear, a new post is not the same as a new thread. Here you created 3 separate threads to ask questions related to the same issue which I've since merged together (the latest two were further merged into one post). In those cases, it's best to keep q's, asks for clarifications and information shared on the same subject in the one space, i.e. the one thread, as creating multiple threads is considered spamming the topic. 

I hope that makes sense. 

Take care,

EA_Lanna

@EA_LannaOk. But if I keep everything in one thread, it won’t necessarily get seen, and if a question I really need an answer to has not been answered within 48 hours, that’s what I assume, only because that’s the way EA Help does it.
That’s why I created a new topic (thread). Because I assumed my first one got missed since it wasn’t bolded (which I get now - why it wasn’t in bold).
I’ll try not to create as many topics in the future.
If you edit a post, then, does that put it at the top of the que? Or if you add a post, does that put it at the top? Does anything besides creating a New Topic put it at the top?

Hi @CharlieDaisy12,

Editing a post will not bump it. Posting a post in a thread will bump the thread. We encourage members to use bumps wisely though so as not to spam the board that way either. Please review our forum rules are a good guide for engaging on the forum: https://answers.ea.com/t5/AHQ-Announcements/New-EA-Forum-Rules-amp-Guidelines/td-p/6075534

I feel it's important to clarify this; Answers HQ is first and foremost a player-helping-player community platform. Players respond and share their advise or their workarounds to the threads and posts shared here. Community Managers like @EA_Barry and myself, will post in threads and offer advise whenever we can spare but as you've seen this isn't something we can do for every thread or post created. If you are ever in need of one-on-one support from EA or require an answer relatively quickly from EA, it would be best to take advantage of the official and dedicated support channels EA have in place such as the ones' I've linked above. EA Help articles on the EA Help site also hold a wealth of information (example of one would be the link EA_Barry shared).

- EA_Lanna