Re: [Event] Didn't receive bag of plenty cash prize

SimGuruFrost: "If you're experiencing issues, such as missing work shifts/unable to start Harvestfest events/missing items, please reach out to EA Help through TheSimsMobile game (shown below). Make sure to provide your Player ID (Phantom: here you can read how you can find your Player ID). Please be kind & patient to EA Advisors."

- https://twitter.com/SimGuruFrost/status/1064973431609810944

For everyone affected by this bug, the advice is to contact EA. 
Seeing the Harvest event is ending soon, I don't think this bug will be resolved. 

This is how you can contact EA: Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/