Forum Discussion

allsmilesvnn's avatar
allsmilesvnn
8 years ago

Re: [Fixed] Received a lot of money but can't spend it

I'm disappointed, too! Just about everything in my sim house is broken. Can't repair any of it. Can't have children. Can't do land expansions. Can't do ANYTHING but social events and go to parties. I mean, I can go to work and do hobbies, but there is no point because I can't use any of the simoleons or tickets earned from doing them. I can't retire my sims because I can't replace them if I do. Can't even think about doing anything with Izzy or any of his outfits. This has been going on for way too long and I have a really hard time believing that a "specialist" is looking into anything. Can't really do anything but come here and vent.

17 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    I've been able to spend the billions of simcash. Not gonna lie, I went a bit overboard. But I still can't spend simoleons as it says I have negative simoleons when I try to buy a room and it says I can expand negative numbered land. I've also been able to retire my sims and spend my simcash on about everything in the store, cupcakes, that piano heirloom deal, the makeup pack. Now, I think they'll probably ban me or something but I at least thought it'd be worth it to share with the rest of the community my experience. I also have almost every heirloom there is now. Hope this is fixed soon tho.
  • allsmilesvnn's avatar
    allsmilesvnn
    8 years ago
    Well, I mean, they can't have a MAJOR bug like this in the game and then ban you for taking advantage of it. They should have had their ish together before they released the game. Unfortunately for me, all of the SimCash, simoleons, and all of the tickets are completely worthless and unusable for me. Everything I had before and everything I've earned since is completely frozen. I had earned nearly 100 cupcakes and when this bug happened, they all disappeared. Can't believe a bug this huge slipped through the cracks. Can't believe it is taking this long to fix. Really hoping they make it right, and SOON!
  • Anonymous's avatar
    Anonymous
    8 years ago
    You make a good point. I hope they don't because prior to this, I had put some real money into my game. I'm definitely growing impatient for a fix.
  • Anonymous's avatar
    Anonymous
    8 years ago
    I feel you, I'm getting impatient too. I wish we had some kind of update on this :/
  • Anonymous's avatar
    Anonymous
    8 years ago
    Why are they starting new events when people still can't play the game??
  • allsmilesvnn's avatar
    allsmilesvnn
    8 years ago
    I contacted EA customer support 5 days ago regarding this issue and after the back and forth of them giving me the runaround with the "try uninstalling and reinstalling, try playing on a friend's device, make sure your phone is up to date" bs over and over despite me telling them that I've done all of this and am still having the issue, I get this email telling me that they are sending my case to a specialist. I try calling them today. The guy was super nice, but he informs me that there is no escalation on my account. I ask why they told me they sent it to a specialist if they didn't. He doesn't know why. He said he's escalating the case now. Yeah... we will see...
  • Anonymous's avatar
    Anonymous
    8 years ago
    I haven't contacted ea but I also tried signing out and uninstalling and all that good stuff and still nothing changed.
  • Anonymous's avatar
    Anonymous
    8 years ago

    Same problem here. I saw there was a littlr update today ingame and hoped to get access to Izzy again... but I still crash. They just close my reports..

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago
    Hi everyone,

    @allsmilesvnn - I'm not sure what happened there either, but I can see your case is in the right path right now. 😉

    @BooLikesTurtles, please, get in contact with our advisers if you haven't done so yet when you read this message. If your game is showing a huge amount of SimCash/Simoleons/tickets, it's the only way to get it fixed right now.

    @KimKimiko, please, make sure you are opening your help requests as 'Technical Support'. Keep in mind we use bug reports to fix bugs, but we don't reply to bug reports.

    Cheers,
    -Mai
  • Anonymous's avatar
    Anonymous
    8 years ago
    could someone please make a phone call to ea help center because i think sending an email is useless. they always said that they are working on it but all i feel like its a bullshits. im getting tired of waiting. please. i cant make a phone call because im here in indonesia and its hard for me to reach them as they don’t provide anything here.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Is there any update on a fix for this yet?
  • BlueWizardRob's avatar
    BlueWizardRob
    8 years ago

    @KaitlynGraceArt

    Right now the only fix is to reset your account to just before the problem happened.  You must contact tech support personally with your account information for them to be able to do this.

  • allsmilesvnn's avatar
    allsmilesvnn
    8 years ago
    Yeah, but you have to contact EA about 100 times and listen to them tell you that there is no problem with your account or that the issue must be with your device, or they lie and say they escalate you case when they haven't, or they completely ignore you and eventually, you might get the right rep who will reset your account. In my case, I got tired of waiting and just stopped playing the game altogether. I'm done with their joke of a customer service. No game that is full of that many major bugs is worth this. I still haven't heard from the person who will supposedly reset my account and refund my money that was lost in the game. Maybe you will have better luck than me.
  • Anonymous's avatar
    Anonymous
    8 years ago
    couple days ago, i emailed EA again. they offered me to rollback my game to the date before the crash. i didnt expect that, but instead of waiting for something unclear, i finally said yes. and now i can play again as usual.
  • Namezlezz's avatar
    Namezlezz
    8 years ago

    I really don't understand this anymore. I first posted a case on this issue on just the brink of the 8th of May. On the 9th of May was the one that got referred to a Specialist, because it not only took 3 submitted cases that got automated responses but also that it only got noticed once this topic recieved momentum, and it is now the 24th of May. It is terribly frustrating to be out of the game for this long especially amidst a limited time event, to have invested a lot of time daily into this game since it's initial release and even a portion of money just for this to happen is just insulting. Also to recieve no update whatsoever on this issue from either the Specialist or the EA advisors but yet have your case update every 6 hours with absolutely no word whatsoever is absurd as well.

    I have tried to be patient with this issue but as I mentioned in my post on the previous page It is getting more and more tiring to deal with this issue especially when you read other peoples stories here like Allsmiles583's or the stories of people who have had this issue resolved with nothing to compensate the inconvience, lost time and loss of potential progress or progress if they have still been playing. It truly puts a huge dent in wanting to further continue playing this game and I truly cannot understand why it is taking this amount of time to fix the issue for the players that are suffering this considering it has now been two and a half weeks. I will still give them some time but this is getting far too tiring and absurd now to deal with.

  • Anonymous's avatar
    Anonymous
    8 years ago
    I finally had my account rolled back, it took 12 hours of emails back and forth for someone to reply that knew what I wanted and would do it..
    I can play again, horaay!
    I doubt I'll ever spend much money on Sims Mobile again, considering how bad the tech support and customer service is.

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