Forum Discussion

Re: [Fixed] Sims are black, have weird t-shirt texture

Hi @Vaadren,

Please, don't worry, I suggested to play in your mobile phone for now, but that was not the end of it for us - this is something the team is working on.

As soon as I have any updates for you, I'll let you know in this thread.

Cheers,
-Mai

6 Replies

  • I’m glad to hear it’s being worked on because even with the most recent update last week, I’m still having this issue on my Samsung tablet.
    Thanks for that information Mai 😊
  • Regarding the recent update, Sims and Create-a-Sim have returned to normal, but a Sim on the family portrait is still black. Also, a Sim on an icon is black.

  • caprisim's avatar
    caprisim
    8 years ago
    I’m happy to report that after the update from the other day my sims are all back to normal!
    However I had to delete my cache and restart my tablet before the fix took effect...did you try that already?
  • I have not, though I have just noticed that the family portrait and party icon are fine now.

    Thanks for the resolution of this issue, members of staff of EA and forum mods.

  • Anonymous's avatar
    Anonymous
    8 years ago

    After positive feedback from others I decided to check again as well. I'm glad to say my issues have been resolved as well and everything looks normal again.

    Thanks for everything!

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Hi everyone,

    I came post an update, and I'm glad to see your feedback! 🙂

    For anyone still having this in their games, please, update your game to the latest version (11.0).

    If your Sims are still not showing properly after the update, please, let us know!

    Thanks,

    -Mai

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