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Re: Game resets everytime I restart my tablet

A Vankyo MatrixPad S21

5 Replies

  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago

    @mohrart 

    Compatibility can be an issue. The game app demands a lot of resources on all devices.

    I would suggest that you regularly follow some of the basic troubleshooting steps.For example:

    Close all unnecessary applications
    Force-close all unnecessary applications running in the background. Your device usually leaves all apps running unless you manually shut them down. This is bad for overall performance, as the system gets taxed and slows down. 

    • Android: Devices can vary, but try to locate the recent apps menu. Swipe any apps you wish to close horizontally off your screen. You may need to have a look in your task manager to clear any processes which aren't necessary while you are playing the game.

    Apps such as Facebook & Messenger may continue using memory even after they have been closed in the multitasking menu.

    Restart your device
    Reboot your device by turning it off for a few seconds and then powering it back on again. This can help to clear the memory of your device from any tasks that should no longer be using resources.

    I normally have to do this with my tablet. If I don't, after a while, I start having connectivity issues, game lag, etc.

    I will ask if there is something else that can be done.

  • mohrart's avatar
    mohrart
    5 years ago

    I always shut it down and it is the only app I run at one time. It was fine for a while and then started acting up right after I bought Audrey.

  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago
    @mohrart No worries 😊 Okay, so that was just a month ago when we had the Spring Cleaning update.

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